Our Mission: Elevating Your Home Wellness Experience

At Pure Spa Living, we are passionately committed to elevating your home wellness experience. Driven by our dedication to quality craftsmanship, innovative design, and unparalleled customer satisfaction, we aim to transform your space into a luxurious retreat. Our goal is to provide you with the finest hot tubs, saunas, steam showers, and massage chairs, ensuring excellence in every detail.

FAQ

When will I be charged for my order?

Your credit card will be pre-authorized as soon as you place your order. If the item is in stock and ready for shipment, the charges will be processed and your order will be submitted within 5 business days.

Will I receive a tracking number for my order?

Yes, we will send you tracking information to the email address provided during checkout within 24 hours of your order leaving the warehouse. If you do not receive tracking information within six business days, please reach out to us at orders@purespaliving.com.

Can I cancel my order?

Yes, you can cancel your order. However, if your order is canceled after 48 hours, there will be a $20 administration fee. If your order has already shipped, you (the buyer) will also be responsible for return shipping charges.

What should I do if my item arrives damaged?

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make a note of it when signing for the delivery. If the item(s) are damaged, please email photos to returns@purespaliving.com and we will assist you in filing an insurance claim.